What vaccinations do you require?
Currently, the State of Illinois only requires pet owners to have the rabies vaccine for their pets. Therefore this is our only requirement or a Titer test to determine pets’ vaccine levels. Due to not being a daycare or interacting with other pets, we do not require vaccines for flu or kennel cough.
How do I request a grooming appointment online?
Please visit our “Request Appointment” page to request a grooming appointment. This is merely a request and someone from our customer service team will contact you about schedule your pet’s appointment. If you are a first-time customer with LuxPaw, we will not confirm this appointment without speaking to you first.
Why do you not give a price quote online?
Our grooming prices are based on various factors including breed, size, behavior, condition of coat, length of coat, and length of time between visits. We will provide a quote over the phone; however, we cannot guarantee that will be your exact price at the time of service. Our groomers will provide an accurate price at the time of your appointment.
How long will the grooming service take?
Pet grooming services are not like cutting human hair. Our customers don’t sit still. Often pets haven’t seen a groomer in 4-6 weeks or longer and we cannot predict the amount of time your pet will require when scheduling an appointment. We estimate for the salon 2-3 hours, which usually takes 1 hour for most breeds. Goldendoodles and large double-coated dogs will take longer to groom. If you have multiple pets, your appointment times will also take longer. Our team will send you a confirmation text or call as soon as your pet is ready for pickup!
Can I stay and watch?
While we will not tell you no to this, we have found that many pets do far better when their owner isn’t present. Owners are not permitted in the grooming areas due to safety procedures. If you choose to stay and watch don’t mind our horrible singing or dancing!
Do you kennel dry pets?
At LuxPaw we believe that your pet should receive the best care possible. We hand dry almost every pet start to finish, but there are occasions where you pet must be kennel dried due to behavior or temperament. Our kennel dryers are non-heat and blow the ambient air from the bathing room into the kennel of the pet. We also monitor each pet during the kennel drying period and pets are generally in the kennel dryer for 15-20 mins.
What if I want something changed or re-done after my dog if finished?
Your satisfaction is very important to us! If you notice something at pick up, they can often take care of it for you prior to leaving the facility. If you notice something after you leave, we ask that you give us a call within 24 hours so we can arrange a time to tweak the groom while it is still relatively fresh.
What is hand-stripping?
Hand stripping involves plucking the dead hair by hand or with the use of a tool rather than clipping or cutting the coat. This results in a coarser hair texture, which is the “correct” method of grooming for most terriers and spaniels. The process takes more time, the cost is higher, and the dog will need to come in regularly every 2-3 weeks for ongoing maintenance. When making your appointment, please inform us that your dog requires hand stripping, so we can book them in an appropriate time slot with the correct stylist.
What is involved in the Deshed Treatment?
Our Shed Relief Treatment utilizes a 3-step bathing process with extra brushing and carding of dead undercoat to reduce shedding. It boosts the health of the skin and coat while reducing shedding and allergens by over 50%! This is followed by a blow-drying session and simultaneous brushing to further eliminate excess coat. Once dry, our professional pet groomers utilize specialized grooming tools to significantly reduce hair buildup. Your pet will shed more significantly after the Deshed Treatment due to the loosened hair follicles. Shedding will subside in 24-48 hours.
What are anal glands? Why do you not include them in your services?
These are scent sacs found right under your dog’s tail. Some dogs empty them naturally, some do not. Please consult with your veterinarian whether they recommend we express them or not. Most dogs do not have an issue with their anal glands, and for that reason we do not include it in our service. If your pet has an ongoing issue or you notice something, please advise your grooming at your appointment to look for you.
Do you take same day appointments?
Our groomers are most often very busy with regularly scheduled clients. We do not offer same-day appointments for new customers or customers who haven’t been groomed in the last 12 weeks. Our team plans their day according to their schedule in the morning, and we do not want to disrupt the flow. If you have an emergency, please call 630 340-7087, and we will do our best.
How often should my pet be groomed?
To maintain a proper/manageable coat for non-shedding breeds, such as Poodles, Bichons, Shih Tzus, Lhasa Apsos, Goldendoodles, you should have your dog groomed every 4-6 weeks. If they are kept shorter you can extend a bit to 8 weeks. Breeds that have short hair can typically wait 8-10 weeks, however the more often you get your pet groomed the less shedding you will have as the coat stays hydrated.